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DSL Troubleshooting Tips

Turn your modem off and then back on. Most Internet connectivity problems can be solved by turning the modem off and then back on again. Turn your modem off, wait 30 seconds, and then turn it back on. After waiting 45 seconds to allow the modem to synchronize with the server, try reconnecting to the Internet.

Note: If your modem doesn’t have an on/off switch, unplug the modem instead of turning it off.

PLEASE REMEMBER: ALWAYS POWER CYCLE

DO NOT RESET YOUR MODEM OR YOUR ROUTER

Find and remove viruses.  Viruses can slow your computer’s performance, especially if they’ve deleted or corrupted critical files.

Find and remove spyware. Spyware can run silently in the background whenever your computer is operating, draining memory and processing resources and significantly slowing your system’s performance.

Free up space on your hard drive. The amount of free space on your hard drive can also affect your computer’s performance. A regular routine of maintenance procedures can help keep your computer running efficiently.

For Help with After Hours Internet Trouble or Email – Please call our HOT (Help Or Trouble) line at 469-762-HELP (4357).