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Telephone Troubleshooting

Telephone Troubleshooting Issues

No Dial Tone – Unplug all phone devices plugged into a phone jack and leave unplugged for at least 5 minutes. Plug one phone back in and see if you have dial tone. If not, please call the office at 469-762-3000.

Access Voicemail – Dial 469-762-6245.

Set Up Voicemail – From home, dial 469-762-6245. When prompted enter your ten-digit phone number as your mailbox number. Enter your PIN, which is the last four digits of your home phone number, followed by the # key. The system will prompt you to change your PIN and then lead you through setting up your voicemail.

Call Trace – This service is already on your line and ready to use. Call trace can only trace the last incoming call to your line so this must be done immediately after you hang up. Pick up your phone and dial *57. Listen for an announcement stating “This is your Call Trace service. To trace the last call received, press 1”. Listen for the announcement indicating whether the last call has been successfully or unsuccessfully traced. Contact your local law enforcement agency’s non-emergency phone number to have our records subpoenaed. We are not able to release this information to you.

Anonymous Call Rejection – To activate, pick up phone and dial *77, listen for confirmation tone indicating service is activated. To deactivate, pick up phone and dial *87, listen for confirmation tone. You must subscribe to this service before use.

Call Forwarding – To activate, pick up phone and dial *72, listen for special dial tone, enter phone number you want calls forwarded to. Wait for phone to be answered and calls are forwarded. If there is no answer, or the line is busy, hang up and repeat activation steps within 2 minutes and listen for two confirmation beeps. To deactivate, pick up phone and dial *73, listen for confirmation tones and you can now receive calls at home. You must subscribe to this service before use.